Continuous notifications about a delivered package are received by me, but when checked, the compartment is empty. What should be done?

Introduction

Thank you for reaching out regarding persistent notifications concerning a delivered package. We understand the importance of resolving this issue promptly. Please follow the guidance below to address the situation effectively.

Answer

If you find yourself continuously receiving notifications for a delivered package, yet the compartment remains empty, please take the following steps:

Step 1: Recheck the Compartment

Verify once again that the compartment is indeed empty and that there is no overlooked package, dust on the sensors, a piece of leftover cardboard, or a loose metal strip.

Step 2: Check the Bringme App 

Close the compartment and verify in the Bringme App (Home tab) whether it indicates that you have picked up the package. If the app indicates that your package has been picked up, the notification will also be stopped, and everything is in order. If the notification persists that you need to pick up the package, contact us when you are at the box so that we can reset the compartment in its empty state.

Step 3: Contact Helpcenter

If the issue persists, please reach out to our customer support for further assistance. They will guide you through additional troubleshooting steps and work to resolve the matter efficiently.

1. Call us at the number +3216980243 when you are in front of the Bringme Box and provide the location of the Bringme Box along with your account details so that we can locate the compartment causing the incorrect notification. We are available during the week between 09:00 - 17:00 and on Fridays until 16:00.

2. You can also send an email to helpcenter@Bringme.com, stating the location of the Bringme Box and providing your account details. This way, we can locate the compartment causing the incorrect notification, reset it to an empty state, and calibrate the sensors