What Steps Are Taken When a Parcel is Delivered but Not in the Bringme Box?

Introduction

Occasionally, a parcel may be marked as delivered, yet not found in the Bringme Box. In such instances, specific steps should be followed.

Answer: a step-by-step guide

First, contact the sender for a proof of delivery to determine who signed for it. If proof of delivery indicates the parcel was delivered to the Bringme Box, forward this to helpcenter@bringme.com. We will then investigate, potentially uncovering a courier error, and assist in retrieving your parcel​​.