What is to be done if notifications are not received through the Bringme Bell when someone is at the door?

Introduction

Experiencing difficulties with receiving notifications from your Bringme Bell can be frustrating, especially when you're expecting visitors or deliveries. Fortunately, there are several troubleshooting steps you can undertake to resolve this issue.

Answer: a step-by-step guide

1. Check App Settings: Confirm that the notification settings in the My2N app are active and set up correctly. Ensure notifications for the Bringme Bell camera are enabled.
2. Check App Permissions: Access your smartphone settings and verify that the My2N app has the necessary permissions to send notifications, including access to the microphone, camera, and notifications.
3. Check Network Connection: Make sure your smartphone maintains a stable internet connection, either via Wi-Fi or mobile data. A consistent connection is essential for receiving notifications.
4. App Updates: Regularly update both the My2N app and your smartphone's operating system. Updates often include fixes for common issues.
5. Restart the App: Close and reopen the My2N app. This can address temporary glitches affecting the app’s performance.
6. Restart Your Smartphone: If the issue persists, restarting your smartphone can be effective in resolving underlying problems.
7. Contact Customer Service: Should these steps fail to resolve the problem, do not hesitate to reach out to My2N customer service or technical support for further assistance and potential solutions.

Remember, our support team is always available to provide personalised assistance when needed.