What adjustments to ports or protocols may be necessary for My2N services?

Introduction

To effectively utilise My2N services, certain adjustments to ports or protocols may be required, especially if you're encountering connection issues. The following information is crucial for businesses to ensure their network settings are compatible with My2N services. This guide can be shared with your IT department for a thorough review and necessary configuration.

Answer: a step-by-step guide

Firstly, confirm that your router's SIP ALG (Session Initiation Protocol Application Layer Gateway) is disabled, as it can interfere with My2N services. If enabled, disable SIP ALG and restart your router.

Ensure your internet connection provides a minimum upload and download speed of 640 kbps. This is essential for stable My2N service functionality.

Regarding firewall and NAT (Network Address Translation) settings, My2N devices generally don't require specific configurations unless standard settings have been modified. If your connectivity is restricted by a firewall or NAT, ensure the following domains are permitted:

• General Domain Names: .my2n.com (includes any subdomain of my2n.com) and my2n.com
• Specific Domain Names:
  • acs.my2n.com (Auto Configuration Server)
  • knock.my2n.com
  • proxy-30.my2n.com
  • tribble.my2n.com (secured remote configuration server)
  • certificator.my2n.com (certificate generation for secure My2N cloud connection)
  • utility.my2n.com
  • gw1.rc-vpn.my2n.com and gw2.rc-vpn.my2n.com (remote configuration servers for older firmware)
  • update.2n.cz and update-server.my2n.com (update servers)
  • licenses.my2n.com (license server)

Additionally, configure your network to allow the following ports and codecs:

• Ports:
  • Port 80 (TCP, UDP Outgoing) for Web interface (remote configuration)
  • Port 443 (TCP, UDP Outgoing) for Web interface (remote configuration)
  • Port 5060 and Port 5061 (TCP and UDP Outgoing) for SIP and SIP TLS
  • Ports 30,000 - 31,999 (UDP Outgoing) for RTP (audio and video)
• Codecs:
  • Audio: PCMA, PCMU
  • Video: H.264

Sharing this information with your IT department is vital for ensuring your network is properly configured for My2N services. Should any issues persist after making these adjustments, do not hesitate to contact our support team for further assistance.